Call Center

Radiate E Services :Blog :Call Center
CategoriesBlog
byRadiate E-Services

Quick Tips to follow for selecting Call center Outsourcing Company

Outsourcing is an amazingly bewildering concept. Some business owners are doubtful of its benefits while Call Center Outsourcing Company believes in its power. Whatsoever people say, stats indicate that the popularity and significance of call center services are increasing every day.

That’s because outsourcing in itself is a business tactic that not only helps you to save operational expenses but also creates an impressive brand image for your company.

There are many instances when business owners have sour experiences with business process outsourcing. 90% of such cases arise because businesses make blunders in choosing their outsourcing partner.

So, if you as a business owner have had dreadful outsourcing experience or are feeling worried about what is being said about call center services, then this blog will offer you a clear picture. Let’s find out how you can find your ideal outsourcing partner on the basis of certain parameters.

Don’t prefer the hype

While there are thousands of BPO services providers in India, not every Business Process Call Center Outsourcing Company in India is meant for you. The major mistake you may make while selecting your ideal outsourcing partner is to fall for false words.

It is highly recommended that you must not fall for word of mouth instead analyze yourself if your selected outsourcing company is matching your business bottom line.

Never get enticed by cheap

Outsourcing is better known for its money-saving capability but it doesn’t always work like that. For instance, if you are considering outsourcing AI or IOT solutions from call centers based in India, the UK, the USA, etc, It does make sense to choose the provider who is not charging the least.

You must take into note that call center companies have to install ultra-modern technologies and high-end tools to make sure that the services delivered are quick and first-string quality. Business Process Call Center Outsourcing Company that is charging cheap rates may not offer you the desired quality of service.

Hence, it is suggested that you must not always go for cheap rates as future technology demands higher maintenance and more capital. Note that the high cost of partnering with a reliable and experienced company will still be less as compared to the cost which will be incurred in buying these ultra-modern technologies in-house.

Never sign the contract without checking service level agreements

Many times business owners remain in a hurry to get contracts signed quickly with an incompetent outsourcing company.  On the internet, every Business Process Outsourcing company seems unbeatable and outstanding. However, when comes to choosing a BPO service provider, only a few BPO companies are able to deliver what you are looking for.

So, how would you test the authenticity and the competency of an impeccable business process outsourcing company in India?

This can be done by checking the website of the outsourcing vendor and seeing if any testimonials are written by any clients. Testimonials depict the first-hand feedback of the client companies that have availed the call center outsourcing services from the company in the past.

You can check social media communities like Facebook, Twitter, and LinkedIn to further analyze if that outsourcing company is being talked about for good or bad.

Matching business Objectives

Your chosen call center company must adhere to your business objectives. If your business is receiving incoming customer queries, you need inbound call center assistance.

But, if you hire an outsourcing partner which offers outbound solutions, the partnership will not serve your purpose. In a similar context, if you are considering entering into an unexplored field to expand your business, you must hire an outbound call center with local dialect skills.

The Final Note

It is ideal to choose a Business process Call Center Outsourcing Company in India that provides both outbound and inbound call center solutions.

CategoriesCall Center Outsourcing
byRadiate E-Services

How Much Do Call Centres Cost for Outsourcing? Call Center Outsourcing Competition

Businesses nowadays chose to outsource call centers for many good reasons. The call center cost for outsourcing is lower than recruiting an in-house staff. Outsourcing agencies make it possible to pay less for labor and serve clients faster and more efficiently.

In most cases, the average cost per call at a call center equals $1 per minute. It can be estimated that a thousand calls lasting 5 minutes each will cost somewhere around five thousand dollars.

The quantity of money you invest in an outsourced call center influences the fee per call/minute.

It’s vital to understand that the call center professionals should receive the proper training and knowledge about the product and services offered by the company. They must also know several languages to serve customers from different parts of the country.

All these requirements of the right workforce can be met only by outsourcing staff from the call center in Noida. Let’s find out several factors to consider when estimating call center outsourcing costs.

Understanding an “agent hour”

When you opt for outsourced staff, you only pay for productive agent time. You are not supposed to pay for the training or breaks. A call center agent is usually productive for 80% or more for an hour.

Assuming a decrease in Full-Time Equivalent

Call center companies possess enough expertise in predicting, recruiting, and managing for maximum efficiency. Experienced outsourcing agencies provide their client businesses with the requisite technology, ongoing coaching, and personal retention, as well as utilization of shared pool options.

That’s how a decrease in full-time equivalent can be noticed. However, the kind of customer care service remains at a high level.

Realizing “All-In”

Many outsourcing agencies include project management and training expenses in agent hour per minute rate. In many cases, ongoing technology-related expenses are included. It is a perfect solution for businesses that opt to implement new tech platforms as they mitigate risks then.

The Bottom Line

It’s rational to contact a call center in Noida, as the outsource call center costs are too lower than the price of in-house experts. If you wish to get a perfect price to quality balance, you should try contacting professional call center service providers. It’s much more affordable to avail services of call centers than hiring employees in-house.