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Outsourcing from earlier days has proved to be a successful play for many global tech giants. About two decades back, IT outsourcing came into reign and it was considered as one of the best ways to churn out extra cost savings for a company. Nowadays, software has become an integral part of every organization and
Businesses nowadays chose to outsource call centers for many good reasons. The cost for call center outsourcing is lower than of recruiting in-house staff. Outsourcing agencies make it possible to pay less for labour and serve clients faster and more efficiently. In most of the cases, average cost per call at a call center equals
If you are a business owner, you would surely want to reach the peak. Sustaining your loyal customers and gaining new ones will help you attain heights. You can’t take your present customers for granted thinking that they would never leave. No business would want to take this risk of ignoring permanent customers; otherwise the
Outsourcing is an amazingly bewildering concept. Some business owners are doubtful of its benefits while others believe in its power. Whatsoever people say, stats indicate that the popularity and significance of call center services are increasing every day. That’s because outsourcing in itself is a business tactic that not only helps you to save operational
Customer is king. It’s indeed true. It may be difficult for small businesses to answer the phone calls while handling day to day operations. At the same time, answering calls is vital as with bad customer service there are more chances of losing customers. So, what to do with these ringing bells? The answer is
Establishing a multi-channel contact center in house is expensive. It calls for investment in facilities, equipment, technology and human resources. Outsourcing is not a new phenomenon as it has been done for many years before it caught the attention in the call center industry. Companies have found a new lease of life by outsourcing. They
Data entry is one of those jobs that are ubiquitous in all sectors be it education, banking, IT, hospitality, commerce or more. Data entry comprises of time bound and cost efficient Data Entry services which include image data entry, paper data entry, book data entry, coupons data entry, handwritten text data entry, bill data entry,
Business enterprises generate substantial amount of data on a daily basis. If you don’t manage your data effectively, chances are high that it may get lost in rubbles of files. It’s not uncommon to see business enterprises facing a large number of challenges such as lost revenue, missed business opportunities, and unseen competitive advantages. Your
What worries any modern day business the most is customer fickleness. With customers not being loyal as they were in the past, companies simply can’t afford to lose their customer base in order to maintain the competitive edge in the market. It’s difficult to keep customers satisfied all the time but by outsourcing customer care
Cutthroat competition among diverse industries in India makes it inevitable for businesses to provide the finest customer support which is crucial to their longevity. This calls for hiring a call center company which is proficient in handling customer related processes with complete professionalism and dedication since an average vendor call centre agency often fails in