Tremendous data entry has made it exceedingly difficult for companies to manage what they are generating on daily basis-data. About few years back, data was generated at acceptable norms. However, today the quantity and data flow has grown ten folds which has become a major challenge for many organizations and companies to save them from...

Outsourcing from earlier days has proved to be a successful play for many global tech giants. About two decades back, IT outsourcing came into reign and it was considered as one of the best ways to churn out extra cost savings for a company. Nowadays, software has become an integral part of every organization and...

Businesses nowadays chose to outsource call centers for many good reasons. The cost for call center outsourcing is lower than of recruiting in-house staff. Outsourcing agencies make it possible to pay less for labour and serve clients faster and more efficiently. In most of the cases, average cost per call at a call center equals...

If you are a business owner, you would surely want to reach the peak. Sustaining your loyal customers and gaining new ones will help you attain heights. You can’t take your present customers for granted thinking that they would never leave. No business would want to take this risk of ignoring permanent customers; otherwise the...

Outsourcing is an amazingly bewildering concept. Some business owners are doubtful of its benefits while others believe in its power. Whatsoever people say, stats indicate that the popularity and significance of call center services are increasing every day. That’s because outsourcing in itself is a business tactic that not only helps you to save o...

Customer is king. It’s indeed true. It may be difficult for small businesses to answer the phone calls while handling day to day operations. At the same time, answering calls is vital as with bad customer service there are more chances of losing customers. So, what to do with these ringing bells? The answer is...